FAQ
What products are available now?
As part of our reset, we discovered that our strength and passion lie in our Healing Collection. We’ve carefully selected 13 of our most popular products, and we are so excited to offer these to you!
We’re also starting to slowly introducing new products and refreshing Maison Apothecare with exciting additions. To be the first to access these new products, be sure to sign up for our newsletter. You’ll get exclusive early access to new drops before anyone else!
And don't forget to follow us on Instagram and Facebook for special social deals, giveaways, and updates. We’re also thrilled to introduce our YouTube channel, where we’ll share tips, behind-the-scenes content, and more! Follow us there too — it’s the best way to stay connected with all things Maison!
Where is Lemon Aide available now?
Great news! You can now purchase Lemon Aide directly from us at our brand-new website: lemonaide.ca! We're thrilled to offer you an easy and convenient way to get your hands on Lemon Aide.
Of course, you can still find us at your favorite local grocery store or shop online at well.ca or your local grocery store. But for the best experience and exclusive access, head over to lemonaide.ca and grab your Lemon Aide today!
How long are your ship times?
Shipping costs are calculated at checkout. Free shipping will apply on orders over $59.00 before taxes within Canada and the USA (*some exclusions apply). If you apply a promo code, shipping is calculated after the code is applied.
We try to get your order out as quickly as possible, but generally, it takes 2-3 business days to process. Once your items are packed and ready to leave our warehouse, average shipping times are approximately 6-9 business days, depending on the time of year.
We are not responsible for lost or damaged packages via third-party carriers. If a tracking number is provided and shipping confirmation is sent, please follow up directly with the shipping company (e.g., Canada Post, FedEx, CanPar, Loomis, etc.) to initiate a claim. We are happy to assist as needed.
Free pickup at our Oakville Tuck Shop?
Yes, absolutely! We offer free curbside pickup at our warehouse in Oakville, Ontario. Simply choose this option when checking out. Please allow 2 to 3 business days for order processing. Pickup hours are posted on our “Visit Us” page.
Returns
If you believe your purchase is defective or otherwise problematic, please contact us by emailing sales@maisonapothecare.ca.
We are unable to accept returns for purchases made through other retailers that carry our products. These items must be returned to the respective store. Please check their websites for their return policies.
I have allergies. Where can I see your ingredients list?
Please email us at sales@maisonapothecare.ca for a detailed listing of all of our ingredients or ask in-store. Our sales team is highly knowledgeable regarding all of our products, and they will gladly help you with any questions.
What are essential oils? Why do you use these?
Essential oils are the concentrated oils found in plants (leaves, petals, stems, rind and roots). The spray you notice when you peel an orange, the aroma you smell when you press lavender between your fingers are the essential oils of those plants. Essential oils are composed of naturally occurring chemical compounds which have properties (such as antiseptic and antifungal).
However, new research is indicating that essential oils can have beneficial effects on moods and even memory! It's common for people to mistake synthetic fragrances with essential oils, but once you get on the path of using essential oils in daily life, you'll never go back, and your nose will know the difference!
What is Maison Apothecare's return policy?
Online purchases may be returned by mail within 60 days of your purchase date with original packaging and invoice or shipping confirmation email. Please email sales@maisonapothecare.ca for assistance. Products must be well packed and sent to:
Maison Apothecare
1173 North Service Rd. W.
Suite D3
Oakville, On
L6M 2V9
Canada
Sales are final on all soaps, hand wash and cream cleansers.